Padel Club Reception & Check-in Software
The front desk that never drops the ball.
A busy padel club front desk is managing check-ins, answering WhatsApps, taking walk-in bookings, ringing up the bar, and tracking who is on which court — all simultaneously. PlayLa's reception station puts the tools for all of this on one screen, purpose-built for the person behind the counter. Fewer mistakes, faster service, and no more apologetic "let me check that."
At a glance
- < 10s — member check-in time
- 1 screen — for the entire front desk
- Live — court status at a glance
- 0 — member queries left unanswered
What it gives your club
- Member check-in — Search by name or scan a QR code. Member profile, today's booking, wallet balance, and any outstanding notes appear in one second. Tap to check in.
- Walk-in registration — Create a walk-in booking for a new or existing player without leaving the reception screen. Court assignment, session type, payment method — all captured in under a minute.
- Live court view — A colour-coded court grid shows every court's current status: empty, occupied, last 15 minutes, maintenance. Know who is on which court without leaving the desk.
- WhatsApp inbox at a glance — The latest unread WhatsApp messages surface on the reception screen. Staff can see and reply without switching to a different app or phone.
- Staff task management — Daily tasks assigned to the reception team appear in a checklist. Mark them done, add notes, and track completion across the shift without any separate tool.
- On-court notifications — Alert staff when a court session is about to end, a member has arrived for their booking, or a walk-in is waiting. No missing court turnovers.
How it works, in detail
Check-in that respects your members' time
Nobody wants to stand at a front desk while a receptionist hunts through a spreadsheet. PlayLa reception check-in is designed to take under 10 seconds. Type the first two letters of a name, select the member, confirm today's booking, and tap check-in. The court appears highlighted in the live grid and the session clock starts. That's it.
- Name search with instant results from your member database
- QR code scan from the member app for contactless check-in
- Booking confirmation visible at check-in (court, time, coach, payment status)
- Outstanding balance or wallet top-up prompt if applicable
- Session count update on the member profile automatically
- Check-in log with timestamp for every session
The tools your front desk needs all in one screen
PlayLa reception is a dedicated view designed for the front desk monitor or tablet — not the full admin dashboard. It shows only what the receptionist needs: the court grid, today's schedule, the check-in search, the WhatsApp inbox summary, and the task list. No information overload, no slow navigation.
- Today's full session schedule in timeline view
- Colour-coded court grid (available, booked, in-session, needs cleaning)
- POS quick-sale panel for walk-in purchases (drinks, gear)
- Live WhatsApp inbox with unread count and quick-reply
- Daily task checklist with completion tracking
- One-tap escalate-to-manager for anything outside normal workflow
Give your front desk the tools they actually need.
Set up your reception station in minutes. Start your 14-day free trial.
Common questions
Does PlayLa have a dedicated reception mode separate from the admin dashboard?
Yes. The reception station is a separate view accessible at /reception on your club dashboard. It is designed for a shared front-desk monitor and shows only the tools a receptionist needs — no financial settings, no admin configuration. You can open it on a dedicated tablet or second monitor.
Can members check in themselves using QR code?
Yes. Members can display a personal QR code from their PlayLa member app. The receptionist scans it with a camera-equipped tablet to instantly pull up their profile and today's booking. No typing, no searching.
Can different staff members have different levels of access?
Yes. Admin accounts have full access to all modules. Receptionist accounts see the calendar, check-in, POS, and WhatsApp inbox but not financial reports, member settings, or configuration pages. Cashier accounts are limited to the POS terminal only.
Can the reception view run on a cheap tablet?
Yes. PlayLa is a web app that runs in any modern browser. A basic Android tablet on Chrome or an iPad on Safari works perfectly for the reception station. No app to install, no minimum hardware spec beyond a modern browser.